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Frequently Asked Questions

Warm Tips

In the question text, “Customer” is collectively referred to as “I” and “GiftHey” is collectively referred to as “you”. In the answer text, “customer” is collectively referred to as “you” and “GiftHey” is collectively referred to as “we”.

Q: Do I Have to Register an Account to Buy?

A:  No, you can buy without an account. However, if you have an account, there are some benefits.

  • Quick checkout process;
  • Easily view your order status and order history;
  • Receive updates on our new products and special promotions.

Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.

Q: How Do I Register?

A:Click here to register your account .

Q: What if I Forget My Password?

A: On the login page, click on “Lost Password?” , enter your account registration email address, then click “Recover Password” and you will receive a password reset email. Then follow the instructions in the reset password email. 

Q:How Do I Change My Account Information?

A:As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Q:Can I Change My Email Address in My Account?

A:We will offer this function in the future.

Q:I Cannot Find the Answers to My Questions, How Do I Reach Customer Service?

A:You can contact customer service via email. The email address can be found here

Q: What if I Have Entered the Wrong Email Address or Cell Phone Number for My Order Contact Information?

A:Please contact us by email with all the information of your order and the correct email address or cell phone number. We will process it and give feedback within two business days. 

Q: Are There Any Exchange Rates?

A: All of our transactions are in US dollars. If your credit card is denominated in another currency, your order total will be calculated at the daily exchange rate for the date your card issuer processed the transaction. 

Q: What Payment Methods Does You Accept?

A: We accept PayPal for payment. When you checkout with PayPal, you will be redirected to the PayPal payment page, where you have two options.

  1. If you have a PayPal account, you can log in with your PayPal username and password to confirm your payment.
  2. If you do not have a PayPal account, you can click the “Pay with Debit or Credit Card” button and you will be redirected to a secure page to complete your payment via PayPal without creating an account.

Q: Is My Privacy and Personal Information Secure on Your Site?

A: All your data will be transmitted encrypted via the https protocol. Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Q: How Do I Change or Cancel My Order?

A: Please contact us by email with all the information of your order. We will process it and give feedback within two business days. 

Q:How Do I Check on the Status of My Order?

A:You may view the status of your order by logging into your account and clicking on Orders.

Q: How Do I Set up My Shipping Address?

A: Since our website and services are English based, all shipping address information entered must be in English, including punctuation. If some of the letters in the shipping address contain non-English letters, we recommend that you use similar English letters instead. For example, you can replace the letter “?” to a “c”. 

Q: Can I Change My Shipping Address After I Have Placed an Order?

A: Please note that your shipping address cannot be changed after your order has been processed or shipped. We recommend that you set your shipping address to your residential address, not your work address. 

Q:What Kinds of Shipping Options Do You Offer?

A:We offers standard delivery, Expedited delivery, Express delivery for orders. View all of our shipping policy for your desired destination.

Q:How Do I Track My Package After It Has Been Shipped?

A:As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to a website for tracking your package.You can also track your order with the tracking number of your package here on our website

Q:When Will My Order Arrive?

A: Delivery time is based on the shipping method you choose. We will send you tracking information via email on the next business day from the date your order is shipped. We are not responsible for delays caused by the customs department in your country.

Q:What Is Your Cancellation Policy?

A:your satisfaction is our primary goal.We accept cancellation of orders,but We do not accept cancellation of orders in transit as we have no control over the shipment of items.

View our Cancellation Policy for more information.

Q:What Is Your Exchange Policy?

A:your satisfaction is our primary goal.you have an exchange guarantee for 30 days from the date you receive the item.

Requirements For Exchange Items

  • Defective, damaged or mismatched items due to us
  • Items that have not been used or are in good original packaging
  • Items that have not been worn, damaged, cleaned, or modified in any way
  • Items sold by us
  • Items can only be exchanged with an item of equal or higher price. Items exchanged with higher priced items must make up the price difference.

View our Exchange Policy for more information.

Q:What Is Your Return Policy?

A:your satisfaction is our primary goal.you have a 30-day return guarantee from the date you receive the item

Requirements For Return Items

  • Defective, damaged or mismatched items due to us
  • Items that have not been used or are in good original packaging
  • Items that have not been worn, damaged, cleaned, or modified in any way
  • Items sold by us

View our Returns Policy for more information.

Q:How Soon Will I Receive a Refund for My Return?

A: Refunds will be processed within 14 business days from the date of order cancellation confirmation or the date the return package is returned to the warehouse.

View our Cancellation Policy and Returns Policy for more information